May 2013
06 MayEffective Team Building  |  2day(s)
06 MayThe Art of Persuasion at Work  |  2day(s)
06 MayContract Administration Management  |  2day(s)
06 MayEffective Presentation Skills  |  2day(s)
07 MayCommunication: Your Key to Success   |  1day(s)
07 MayManaging a Multigenerational Workforce  |  2day(s)
08 MayMicrosoft Excel 2010 Advanced  |  2day(s)
08 MayCoaching for Peak Performance  |  1day(s)
08 MayNegotiating for Results at the Workplace  |  1day(s)
08 MayWorking in a Team  |  1day(s)
08 MayDevelop Personal Excellence with The Enneagram  |  1day(s)
09 MaySuccess Skills for Secretaries and Support Staff  |  1day(s)
09 MayAssertiveness Techniques and Approaches  |  2day(s)
09 MayRelationship Marketing  |  2day(s)
09 MayEffective Events Management  |  2day(s)
10 MayRecruitment & Selection Techniques: Hiring the Right People  |  1day(s)
10 MayMicrosoft Office Productivity Buffet   |  1day(s)
11 MayInternal Controls Introduction for Non-Audit Professionals  |  1day(s)
12 MayWorkplace Email - 12 Things You Must Know  |  0.5day(s)
13 MayTelephone Etiquette & Techniques on Handling Difficult Callers  |  1day(s)
13 MayManaging Stress & Achieving Wellness  |  2day(s)
13 MayEffective Presentation Skills  |  2day(s)
14 MayUse Grammar with Confidence  |  2day(s)
14 MayDeveloping A Strategic Marketing Plan  |  2day(s)
15 MayThe Art of Collecting Debts Through the Telephone  |  1day(s)
15 May Office Administration Management for Executives and Managers  |  2day(s)
16 MayThe Employment Act  |  2day(s)
16 MayEnergise your E-mail Writing Skills   |  1day(s)
17 MayCross-cultural Connecting in Business  |  1day(s)
17 MayStimulate Effective Workplace Communication   |  1day(s)
20 MayFinancial Modeling for Marketing Decisions  |  2day(s)
20 MayNew Managers, New Leaders Bootcamp  |  2day(s)
21 MayWorking with Different Personalities  |  1day(s)
21 MayManaging Customer Complaints & Feedback – Writing with Empathy & Tact  |  2day(s)
21 MayPowerful Business Writing Skills  |  2day(s)
22 MayMicrosoft Excel 2010 Advanced  |  2day(s)
22 MayConflict Management  |  1day(s)
22 May Influencing Skills  |  1day(s)
25 MayInternal Controls for Major Business Processes - Fixed Assets, Inventory, Human Resource and Accounting  |  1day(s)
28 MayPrivate Banking: Investment Portfolio and Wealth Management  |  2day(s)
29 MaySetting KPIs & Goals for Effective Job Performance  |  1day(s)
29 MayMicrosoft Excel 2010 Advanced  |  2day(s)
29 MayBusiness Networking Skills  |  1day(s)
30 MayExceptional Customer Service  |  2day(s)
30 MayBusiness Correspondence Skills for Secretarial and Admin Staff  |  2day(s)
30 May Creative Problem Solving for Leadership Role  |  2day(s)
June 2013
01 JunNuts and Bolts of Sales Promotion  |  1day(s)
03 JunManager - The Communicator   |  2day(s)
03 JunB2B Selling  |  2day(s)
03 JunEnhancing Service Levels  |  1day(s)
04 JunSpeak English with Confidence  |  2day(s)
04 Jun Setting KPIs for Performance Improvements  |  2day(s)
05 JunCommunicating Confidently at the Workplace  |  1day(s)
05 JunManaging and Leading Performance  |  2day(s)
05 JunSuccess with Difficult People  |  1day(s)
06 JunMarketing for Non-Marketing Professionals  |  2day(s)
06 JunWorking with Difficult People   |  1day(s)
07 JunSetting Up a Training and Development Process   |  2day(s)
07 JunAssertive Communication Skills  |  1day(s)
07 JunHow to Work More Effectively with Others Using the MBTI  |  1day(s)
07 Jun"From Conflict to Cooperation" Developing Team Effectiveness in Dealing with and Resolving Conflicts  |  1day(s)
10 JunManager-The Multiplier  |  2day(s)
10 JunExcellent People Skills at Work  |  2day(s)
10 JunEffective Office Skills for Administrative Support Staff  |  2day(s)
10 JunMicrosoft Excel 2010 Advanced  |  2day(s)
11 JunProfessional Business Writing  |  2day(s)
12 JunEffective Email Writing  |  1day(s)
12 JunCommunication Skills for Call Centres  |  1day(s)
13 JunTime and Stress Management Skills  |  1day(s)
13 JunDealing with Difficult People and Situations  |  1day(s)
13 Jun Project Management Masterclass  |  2day(s)
13 JunBusiness Valuation & Analysis "Hands-On" Masterclass  |  2day(s)
14 JunResult-Oriented Meetings  |  1day(s)
14 JunCommunication: Your Key to Success   |  1day(s)
17 JunUnderstanding Customers’ Decision Making Process  |  2day(s)
18 JunEmployee Performance Intervention  |  1day(s)
19 JunWriting in Response to Complaints  |  1day(s)
19 JunUnderstanding and Managing Change  |  2day(s)
19 JunMicrosoft Excel 2010 Advanced  |  2day(s)
20 JunHandling Written Enquiries and Complaints  |  2day(s)
21 JunMicrosoft Office Productivity Buffet   |  1day(s)
24 JunHandling Grievance, Discipline, Termination & Dismissal   |  2day(s)
25 JunEffective Minutes Writing  |  2day(s)
25 JunFinance for Admin and Support Staff  |  2day(s)
26 JunFinance for Non Finance  |  2day(s)
26 JunEmail with a Difference!  |  1day(s)
26 JunManaging Diversity – The Multi-Generational Workplace  |  1day(s)
26 JunThe Essentials of Email Writing & Etiquette  |  1day(s)
27 JunStrategic Marketing for Competitive Advantage  |  2day(s)
27 JunDeveloping EQ and Emotional Resilience for Success  |  1day(s)
27 JunEffective Office Administrative Skills and Duties  |  2day(s)
27 JunProfessional Selling Skills  |  2day(s)
27 JunMicrosoft Excel 2010 Advanced  |  2day(s)
July 2013
01 JulSharpen Your Assertiveness Skills  |  1day(s)
01 JulCoping with Internal and External Customers  |  2day(s)
02 JulEffective Event Management  |  2day(s)
03 JulEffectiveness and Etiquette on the Phone  |  1day(s)
09 JulEssential Management Skills   |  2day(s)
10 JulMind Mapping for Work Effectiveness  |  1day(s)
10 JulWriting Effective Reports  |  1day(s)
11 JulWriting Back to Customers Effectively   |  1day(s)
11 JulEssential Writing Skills for the Workplace   |  2day(s)
11 JulBusiness Correspondence Skills for Secretarial and Admin Staff  |  2day(s)
11 JulEssential Managerial Skills  |  2day(s)
17 JulWriting Good Minutes  |  1day(s)
17 JulContract Administration Management  |  2day(s)
17 Jul Birds of Different Feathers Can Flock Together  |  1day(s)
17 Jul Influencing Skills  |  1day(s)
18 JulProfessional Certification in Service Leadership  |  2day(s)
18 JulPowerful Business Writing Skills  |  2day(s)
18 JulWorking with Different Personalities  |  1day(s)
18 JulFinance for Non-Finance Professionals  |  2day(s)
18 JulRelationship Marketing  |  2day(s)
19 JulEffective Credit Control & Speedy Debt Recovery  |  1day(s)
19 JulConducting Performance Appraisal Sessions Successfully   |  1day(s)
22 JulThe Craft of Copywriting  |  2day(s)
22 JulCommunication Skills for Cross-Cultural Business  |  1day(s)
22 JulManager: The Driver of Change  |  2day(s)
22 JulPower Writing Skills For Executives & Managers  |  2day(s)
23 JulDelegating and Empowerment  |  2day(s)
24 JulBetter Business Communication  |  1day(s)
24 JulHandling Employee Grievances and Discipline  |  1day(s)
25 JulAdvanced Skills for Administrative Professionals   |  2day(s)
25 JulEffective Team Leadership  |  2day(s)
25 JulStrategic Innovation Toolkit with Blue Ocean  |  2day(s)
25 JulThe Employment Act  |  2day(s)
25 Jul Effective Secretarial Skills  |  2day(s)
25 Jul EQ Skills for Team Leaders and Managers  |  2day(s)
26 JulConflict Management  |  1day(s)
29 JulLeading High Performance Teams  |  2day(s)
29 JulHandling Difficult Customers & Complaints  |  2day(s)
30 Jul Mastering Emotional Intelligence  |  1day(s)
August 2013
01 AugAssertiveness Techniques and Approaches  |  2day(s)
01 AugExceptional Customer Service  |  2day(s)
05 Aug21st Century Leadership  |  2day(s)
13 AugBusiness Networking Skills  |  1day(s)
14 AugDoing Your Job and Enjoying It  |  1day(s)
14 AugDevelop Personal Excellence with The Enneagram  |  1day(s)
15 AugProfessional Certificate in Fraud Detection & Business Forensics  |  2day(s)
15 AugSupervisory Skills for the New Supervisors  |  2day(s)
15 AugEffective Team Building  |  2day(s)
16 AugMicrosoft Office Productivity Buffet   |  1day(s)
19 AugEnrich Your Relationships With Active Listening  |  2day(s)
19 Aug Office Administration Management for Executives and Managers  |  2day(s)
20 AugProfessional Certification in Enterprise & Financial Risk Management  |  2day(s)
21 AugRomancing the Media 2.0 - Leveraging on Social and Mass Media  |  2day(s)
22 AugSuccess Skills for Secretaries and Support Staff  |  1day(s)
22 AugDeveloping Marketing Plan for Competitive Advantage  |  2day(s)
23 AugThe Psychology of Customer Service   |  1day(s)
26 AugHandling Written Enquiries and Complaints  |  2day(s)
26 Aug Creative Problem Solving for Leadership Role  |  2day(s)
27 Aug Executive English  |  2day(s)
29 AugEnergise your E-mail Writing Skills   |  1day(s)
29 Aug Cultivating a Win-Win Mindset  |  1day(s)
29 AugEffective Presentation Skills  |  2day(s)
September 2013
02 SepEffective Events Management  |  2day(s)
04 SepSuccess with Difficult People  |  1day(s)
05 SepB2B Selling  |  2day(s)
06 SepBuild Your Vocal Power  |  1day(s)
09 SepUnderstanding Customers’ Decision Making Process  |  2day(s)
09 SepEnhancing Service Levels  |  1day(s)
10 SepEffective Office Skills for Administrative Support Staff  |  2day(s)
11 SepHow to Work More Effectively with Others Using the MBTI  |  1day(s)
12 SepManager-The Multiplier  |  2day(s)
12 SepManager - The Communicator   |  2day(s)
12 SepExcellent People Skills at Work  |  2day(s)
12 Sep Project Management Masterclass  |  2day(s)
13 SepThe Art of Collecting Debts Through the Telephone  |  1day(s)
23 SepSocial Media for B2B Companies  |  1day(s)
23 SepHandling Grievance, Discipline, Termination & Dismissal   |  2day(s)
24 SepHedging Corporate Financial Risk with Derivatives Products  |  2day(s)
24 Sep Setting KPIs for Performance Improvements  |  2day(s)
26 SepContract Administration Management  |  2day(s)
27 SepThe Essentials of Email Writing & Etiquette  |  1day(s)
30 SepManaging Diversity – The Multi-Generational Workplace  |  1day(s)
30 SepCommunication Skills for Call Centres  |  1day(s)
October 2013
01 OctCoping with Internal and External Customers  |  2day(s)
03 OctConnecting with EMPATHY  |  2day(s)
04 OctEffectiveness and Etiquette on the Phone  |  1day(s)
07 OctProfessional Selling Skills  |  2day(s)
07 Oct Effective Secretarial Skills  |  2day(s)
08 OctEssential Managerial Skills  |  2day(s)
10 OctWriting Effective Reports  |  1day(s)
11 OctEffective Stress Management and Motivation for Customer Service Officers and Professionals   |  1day(s)
16 OctDelegating and Empowerment  |  2day(s)
17 OctSupervisory Skills for the New Supervisors  |  2day(s)
17 Oct Birds of Different Feathers Can Flock Together  |  1day(s)
18 OctDeveloping EQ and Emotional Resilience for Success  |  1day(s)
18 OctWriting Good Minutes  |  1day(s)
21 OctHandling Difficult Customers & Complaints  |  2day(s)
21 Oct21st Century Leadership  |  2day(s)
22 OctDigital Marketing - Strategy, Planning & Process  |  2day(s)
23 Oct H.E.A.R.T.@ Work  |  1day(s)
23 OctManager: The Driver of Change  |  2day(s)
24 OctFinance for Non-Finance Professionals  |  2day(s)
24 OctFinance for Non-Finance Professionals  |  2day(s)
24 Oct Creative Problem Solving for Leadership Role  |  2day(s)
25 OctConflict Management  |  1day(s)
28 OctHandling Written Enquiries and Complaints  |  2day(s)
28 Oct Influencing Skills  |  1day(s)
29 OctBusiness Networking Skills  |  1day(s)
30 Oct Mastering Emotional Intelligence  |  1day(s)
31 OctCommunication Skills for Cross-Cultural Business  |  1day(s)
November 2013
02 NovInternal Controls Introduction for Non-Audit Professionals  |  1day(s)
06 NovManaging and Leading Performance  |  2day(s)
06 NovAssertiveness Techniques and Approaches  |  2day(s)
07 NovFinancial Modelling & Business Valuation Certification  |  2day(s)
07 NovThe Art of Persuasion at Work  |  2day(s)
08 NovRomancing the Media 2.0 - Leveraging on Social and Mass Media  |  2day(s)
08 NovDevelop Personal Excellence with The Enneagram  |  1day(s)
12 NovPersuasive Presentations Skills  |  2day(s)
12 NovEffective Credit Control & Speedy Debt Recovery  |  1day(s)
13 NovEffective Team Building  |  2day(s)
15 NovSuccess with Difficult People  |  1day(s)
16 NovInternal Controls for Major Business Processes - Fixed Assets, Inventory, Human Resource and Accounting  |  1day(s)
18 NovRelationship Marketing  |  2day(s)
18 NovEffective Presentation Skills  |  2day(s)
18 NovPower Writing Skills For Executives & Managers  |  2day(s)
19 NovEnrich Your Relationships With Active Listening  |  2day(s)
19 NovExceptional Customer Service  |  2day(s)
20 NovUnderstanding and Managing Change  |  2day(s)
21 NovEffective Team Leadership  |  2day(s)
21 Nov EQ Skills for Team Leaders and Managers  |  2day(s)
21 Nov Office Administration Management for Executives and Managers  |  2day(s)
25 NovLeading High Performance Teams  |  2day(s)
26 NovCommunicating Effectively with Generation Y in the Workplace  |  2day(s)
27 NovFinance for Admin and Support Staff  |  2day(s)
28 NovBusiness Correspondence Skills for Secretarial and Admin Staff  |  2day(s)
28 Nov Cultivating a Win-Win Mindset  |  1day(s)
29 NovPrivate Banking: Investment Portfolio and Wealth Management  |  2day(s)
29 NovDoing Your Job and Enjoying It  |  1day(s)
30 NovNuts and Bolts of Sales Promotion  |  1day(s)
December 2013
02 DecEnhancing Service Levels  |  1day(s)
04 DecEffective Office Skills for Administrative Support Staff  |  2day(s)
05 DecMarketing for Non-Marketing Professionals  |  2day(s)
05 DecB2B Selling  |  2day(s)
05 DecSupervisory Skills for the New Supervisors  |  2day(s)
10 DecHandling Grievance, Discipline, Termination & Dismissal   |  2day(s)
10 Dec Setting KPIs for Performance Improvements  |  2day(s)
11 DecManager-The Multiplier  |  2day(s)
11 DecManaging Diversity – The Multi-Generational Workplace  |  1day(s)
11 DecHow to Work More Effectively with Others Using the MBTI  |  1day(s)
12 Dec Project Management Masterclass  |  2day(s)
13 DecWriting Effective Reports  |  1day(s)
16 DecStrategic Marketing for Competitive Advantage  |  2day(s)
16 DecManager - The Communicator   |  2day(s)
16 DecEffective Events Management  |  2day(s)
17 DecHedging Corporate Financial Risk with Derivatives Products  |  2day(s)
18 DecCommunication Skills for Call Centres  |  1day(s)
18 DecThe Essentials of Email Writing & Etiquette  |  1day(s)
19 DecExcellent People Skills at Work  |  2day(s)
19 DecHandling Difficult Customers & Complaints  |  2day(s)
19 DecUnderstanding Customers’ Decision Making Process  |  2day(s)

Featured Workshops

Successful Self Confidence Building

It is a known fact that those with strong self-confidence prevail in society and success is heavily dependent of having a positive outlook in life coupled with self confidence.

Discover the secrets on how to build self confidence on an immediate basis.

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Telephone Skills for Service Professionals

Develop positive communication skills when using the phone.

Be able to answer the phone professionally, efficiently and effectively.

Handle incoming calls confidently.

 » Read more

 

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