Facilitators

Michelle Lim is an Executive Trainer who specialises in training and coaching in Business Writing, Business
Communications and Customer Service. She has more than ten years of experience in training, people
management and customer service with Multinational, SME as well as Government organisations. Companies
which have benefited from her insight, personable style and experience include Singapore Press Holdings,
Changi Airport Group, Singapore College of Insurance, American International Group, Institute of Banking &
Finance, Inland Revenue Authority of Singapore, Ministry of Defence and Lee Kuan Yew School of Public
Policy.
In her workshops, Michelle helps participants to transform the way they speak, write and communicate with a
practical inside-out approach. In her many years of communications experience in the corporate sector, she
has presented to and written reports for Ministers, CEOs, Directors and others; groups large and small; and
different types of audience as well as in different types of business situations. She was formerly from Citi
(Global Consumer Banking), where she managed high customer-impact projects in a complex cross-functional
and multicultural environment. Her experience launching and managing major services for the bank provides
her with the insight and depth in managing the end-to-end customer experience from the employee as well as
organisational point of view.
Her customer service background extends from B2C, B2B to G2C markets. In her B2B experience, she
handled key client accounts such as SingTel, DBS, NEC, Sony and Zone Telecom. In the government sector,
she was with the Ministry of Manpower, where she was one of the pioneer managers of strategic manpower
planning and was involved in setting up the relationship platforms and processes of the department in relation
to other statutory boards and ministries. Michelle is also trained as an image consultant by London Image
Institute and Imageworks Asia, accredited by AICI (Association of Image Consultants International) based in
United States. Hence, she also advises individuals and companies in their professional and corporate image in
her customer service programs.
Michelle was also a lecturer for many years with Ngee Ann Polytechnic, where she conducted workshops in
communications and lifeskills. As a manager of the Talent Development Program, she coached top scholars in
image, interview skills, motivation and leadership. Under her management and coaching, the program
participants have been awarded Public Service Commission (PSC), SMU Lee Kong Chian and NUS
scholarships.
Michelle strives to create learning that inspire, engage and transform individuals and organisations. Hence, her
workshops focuses not just on the theories of training but more importantly, incorporates a practical yet
powerful approach to enable participants to build confidence, apply transforming techniques and change their
workplace experiences and situations.