Management today has never faced such greater threats, or for that matter greater opportunities. When we take a closer look at the issues faced it always comes down to people and relationships.
It can therefore be said that the success of leaders is determined by their ability to get things done through others. At its very base, leadership is all about creating business success by guiding and motivating others to do the right things and more importantly, have them wanting to do the right things.
Organisational cultures are made up of behavioural patterns which are reinforced by people and systems overtime. Before undertaking any change management exercise leaders have to understand the behaviours that drive the organisation. Good leaders are aware that the biggest challenge to any change management strategy is the existing entrenched culture.
The important thing is to obtain people’s commitment to change rather than just their compliance. In other words you need to have people contributing because they want to do something as opposed to them feeling they have to do something.
All too often managers invest a lot of time and energy in trying to do the right thing. They attempt to create a vision of change. They try to communicate the strategic direction. They look to set up teams to get people involved in improving work processes and overall quality. They define jobs, set up compensation systems but focus rarely gets to behaviour, that is, what people do and say everyday in order to get the work done.
You should attend this course as we not only look at creating change, but the behaviours that are required to do so. We look at the art of using positive feedback and reinforcement as that’s what raises the motivation levels of people which in turn takes their performance to a higher level.