Facilitators

Michelle Lim is an Executive Trainer who specialises in training and coaching in Business Writing, Business Communications and
Customer Service. She has more than ten years of experience in training, people management and customer service with
Multinational, SME as well as Government organisations. Companies which have benefited from her insight, personable style and
experience include Singapore Press Holdings, Changi Airport Group, Singapore College of Insurance, American International Group,
Institute of Banking & Finance, Inland Revenue Authority of Singapore, Ministry of Defence and Lee Kuan Yew School of Public
Policy.
In her workshops, Michelle helps participants to transform the way they speak, write and communicate with a practical inside-out
approach. In her many years of communications experience in the corporate sector, she has presented to and written reports for
Ministers, CEOs, Directors and others; groups large and small; and different types of audience as well as in different types of business
situations. She was formerly from Citi (Global Consumer Banking), where she managed high customer-impact projects in a complex
cross-functional and multicultural environment. Her experience launching and managing major services for the bank provides her with
the insight and depth in managing the end-to-end customer experience from the employee as well as organisational point of view.
Her customer service background extends from B2C, B2B to G2C markets. In her B2B experience, she handled key client accounts
such as SingTel, DBS, NEC, Sony and Zone Telecom. In the government sector, she was with the Ministry of Manpower, where she
was one of the pioneer managers of strategic manpower planning and was involved in setting up the relationship platforms and
processes of the department in relation to other statutory boards and ministries. Michelle is also trained as an image consultant by
London Image Institute and Imageworks Asia, accredited by AICI (Association of Image Consultants International) based in United
States. Hence, she also advises individuals and companies in their professional and corporate image in her customer service
programs.
Michelle was also a lecturer for many years with Ngee Ann Polytechnic, where she conducted workshops in communications and
lifeskills. As a manager of the Talent Development Program, she coached top scholars in image, interview skills, motivation and
leadership. Under her management and coaching, the program participants have been awarded Public Service Commission (PSC),
SMU Lee Kong Chian and NUS scholarships.
Michelle strives to create learning that inspire, engage and transform individuals and organisations. Hence, her workshops focuses
not just on the theories of training but more importantly, incorporates a practical yet powerful approach to enable participants to build
confidence, apply transforming techniques and change their workplace experiences and situations.