
Why is workplace communication important?
You may have great ideas, but are you heard? You may have excellent skills and accomplishments, but are you appreciated at work?
Effective communication skills help you to be heard, understood and appreciated at the workplace. Great communicators build better relationships and enhance personal satisfaction from their work.
Are you able to take a stand and ask for what you want? Today's workplace requires you to negotiate for what you want, and at the same time respect what others need. Good negotiators work towards increasing the chances of getting what they want without damaging the relationship. Listening and questioning with sensitivity to other's feelings, coupled with assertiveness, will facilitate the negotiation process.
When you master effective communication skills, you will be able to understand others, address their concerns, and manage their expectations. This leads to higher levels of personal effectiveness and a rewarding career, while building strong relationships at work and outside.
Great communication skills build great careers.
What do you gain from this one-day workshop?
This highly interactive one-day workshop challenges you to assess your communication skills and elevate it to the next level, through multimedia tools, role-plays and group activities.
You will develop confidence and clarity by leaning the principles and best practices of communicating effectively with your team members. You will identify your communication style, and learn to adapt it to situational needs, thus leading to a more collaborative working relationship with your team members.
This workshop also gives you an opportunity to evaluate and sharpen your skills in listening, questioning, negotiating, and managing conflict. You will learn how to be open and direct when providing feedback to your peers. You will also develop skills to be assertive and clear in your communications.
Essentially, you gain a success formula for results and relationships at the workplace.
| Date: |
15 Aug 2012 |
| Duration: |
1, day(s) 9:00AM - 5:00PM |
| Fee: | $420.00 |
| Venue: | TBC |
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Learn the ten traits of a great communicator.
Understand why communication sometimes does not work.
Discover your own communication style.
Assess and improve your listening effectiveness.
Ask great questions to express yourself.
Assess your conflict management style.
Know when to compromise and collaborate.
Be assertive in conversations.
Give and receive feedback competently and confidently.
Negotiate effectively for what you want.
Communicate effectively with a dominating boss.
Engage introverts and extraverts effectively in meetings.
Workshop Highlights
Analysing Communication Excellence
What is communication excellence?
Learning from great communicators
Overcoming barriers and achieving excellence
Merits of effective communication
The Recipe for Communication Success
Practice active listening
Ask great questions to uncover facts and feelings
Assess your communication style and approach
Learn to adapt your style for effectiveness
Communicating in Teams
Communicating your appreciation
Giving and receiving feedback
Facilitating team meetings: eight core skills
Key to understanding: the 2F formula
Tips for managing Workplace Challenges
Being assertive and taking a stand
Mastering key skills for negotiation success
Managing conflict situations without damaging relationships
Handling emotions during conversations
Jayan has more than 20 years of regional industry (including MNC) experience. This includes the areas of management, performance consulting, training needs analysis, training development, training delivery, and impact studies. Jayan is a Trainer, Facilitator and Certified Action Learning Coach, and he designs organisation development interventions in the areas of leadership development, problem solving and talent development.
Jayan holds the position of Associate Director at The World Institute for Action Learning Singapore (WIALS). In this capacity, he has worked with organisations like F&N, Ministry of Defense, SIM University, Singapore Police Force, Singtel, DSM Foods, Microsoft, Ministry of Education, and Singapore Prison Services.
Jayan is also an adjunct lecturer with Ngee Ann Polytechnic and SIM University.
Jayan holds a Master of Arts in Human Resource Development (MAHRD) awarded by the George Washington University, and a degree in Computer Sciences from University of Kerala, India.
Learn the ten traits of a great communicator.
Understand why communication sometimes does not work.
Discover your own communication style.
Assess and improve your listening effectiveness.
Ask great questions to express yourself.
Assess your conflict management style.
Know when to compromise and collaborate.
Be assertive in conversations.
Give and receive feedback competently and confidently.
Negotiate effectively for what you want.
Communicate effectively with a dominating boss.
Engage introverts and extraverts effectively in meetings.