Communication: Your Key to Success
A fresh look at increasing clarity and confidence, and building relationships that succeed at work
with Shirley Taylor
Leading expert in communication skills
In today's highly-interactive, team-based working environment, technical abilities are not enough to guarantee your success. Your communication and interpersonal skills can spell the difference between success and failure in actually getting your job done. Excellent communication skills are probably the most potent career and personal skills you can possess.
Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share some powerful tools for helping you build better relationships with bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as to propel yourself along the path to career success.
With their rich backgrounds in many aspects of communication (including comedy!) Shirley and Alison bring you an interesting, interactive session that will transform your communication skills - and at the same time, you'll have lots of fun!
Top up your communication toolkit and enjoy a high-energy day of professional development.
Detail
| Date: |
15 Jun 2012 |
| Duration: |
1, day(s) 9:00AM - 5:00PM |
| Fee: | $445.00 |
| Venue: | TBA |
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
S$425*
* This fee is applicable for 3 or more registrations from the same organisation
Outline
- Understanding your role in team communication
- What makes a great communicator great?
- Major communication challenges
- How can we overcome these challenges?
- Benefits of successful communication
Improving your listening and speaking skills
- Fun exercises to test your listening skills
- The 6 keys to attentive and productive listening
- Building good rapport through effective listening
- Practical steps to improve your listening skills
- Recognise and improve poor speech habits
Basic behavioural styles in communication
- Passive, assertive and aggressive behaviour
- The power of empathy and assertiveness
- The 3F formula for assertive communication
- Diffusing conflict by effective use of assertiveness
Increasing confidence and creativity in communication
- Master your nerves and use adrenalin effectively
- Step-by-step approach to organising your thoughts
- The 3 Ts of humour in the office
- New approaches to brainstorming and team-building
- Increasing creativity in your communication
Facilitators
Shirley Taylor has established herself as a leading authority in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller 'Model Business Letters, e-mails and Other Business Documents 6th edition', which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.Methodology
This workshop is highly interactive and participative, with lots of group work, role-play and discussion, designed specially to help you overcome nerves and contribute happily. Participants will find the workshop fun, friendly, interesting and practical. All participants will receive a comprehensive workbook packed with tips and advice about how to be a better, more confident and more effective communicator.
Who Should Attend
Office managers, managers, executives, sales/marketing staff, administrative staff, secretaries, co-ordinators, in fact anyone for whom communication plays an important part in their working life - and that means everyone!Testimonials
“Shirley's enthusiasm and humour is fantastically amazing and entertaining. No falling asleep in this workshop!”
Low Ying Wai
Logistics Administrator,
SABIC Asia Pacific Pte Ltd
“OMG!! This is the most superb and enjoyable seminar I've ever attended. Very educational and so many take-aways that I can put into practice immediately. Great synergy!”
Sulastri Yusorh
Assistant Manager,
Allianz SE Reinsurance
Objectives
- Appreciate the limitations of poor communication skills
- Identify the main challenges in communication, and how to overcome them
- Discover the 10 habits of confident and credible communicators
- Sharpen your active listening skills and make every exchange more productive
- Improve your impact through careful speech habits
- Appreciate the importance of organising your thoughts
- Increase confidence and creativity in communication
- Improve relationships by using empathy and assertiveness
- Become more effective when dealing with difficult situations and conflict
- Cultivate more productive relationships both at work and at home