Conducting Performance Appraisal Sessions Successfully
Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle.
Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate?
"My performance appraisal skills have improved and I have a better understanding
on the common and frequent errors made during performance appraisal sessions."
- Mr Gerard Lim, Asst Marketing Manager, Cargo Community Network Pte Ltd
Detail
| Date: |
08 Jun 2012 |
| Duration: |
1, day(s) 9:00AM - 5:00PM |
| Fee: | $380.00 |
| Venue: | Grand Park City Hall Hotel or similar |
- Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 6578 8111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Participants will receive a Certificate of Attendance upon course completion.
Outline
Key to Successful Performance Management
- the performance management and coaching cycle
- checklist on things to prepare for appraisers
Rating Performance
- techniques for consistent rating
- legitimate mitigating reasons to recognise variations in performance
- techniques to rate competencies
- errors to avoid
The Interviewing Process
- planning the communication for better reception
- documentation methods for accurate feedback
- directing the focus forward through action planning
Engaging Different Employee Styles
- silent and disengaged
- deflective and defensive
- lack of confidence
- aggressiveness
- gaining acceptance from the employee
Activity
- identifying the characteristics of a good interview
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.
Who Should Attend
All team and project leaders, supervisors, executives and managers who need to appraise.
Testimonials
“I have learnt the new and practical skills that required for my new role as a supervisor.”
- Ms Tan Ai Mei Joyce, Senior Patient Service Associate, Service Operations
“After the course, I know how the performance appraisal works. Now I will be able to conduct performance appraisal more effectively.”
- Ms Goh Bee Bee, Assistant Manager, Finance
“I have learnt the techniques to handle employees with negative attitude.”
- Mr Chua Hian Tat Steven, Principal Medical Social Worker, Medical Social Services
Objectives
After this workshop, the participants will be able to:
use documentation techniques to accurately record performance for feedback
interpret competencies to establish sound reasons for their ratings
give rating in a consistent manner and avoid common errors
discuss performance issues with the correct focus
carry out performance management as a continuous process