Creative Problem Solving for Decision Making
Much of what business managers and supervisors do is solve problems and make decisions and they are likely to do it by reacting to the problems. Often, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before.
Whilst problem solving is of crucial importance to all businesses when products or processes fail, such that corrective action can be taken to prevent further failures, a potential problem can be predicted, analysed and mitigation applied to proactively reduce the likelihood of problems occurring.
This two-day course proposes both an organised approach to problem solving and decision making as well as a creative angle to view problems. Both Critical and Creative thinking, which have become personal and corporate imperatives, will help individuals forge a path from problems to solutions that are more dependent on logic, reasoning and imagination.
Detail
| Date: |
10 Jul 2012 - 11 Jul 2012 20 Sep 2012 - 21 Sep 2012 |
| Duration: |
2, day(s) 9:00AM - 5:00PM |
| Fee: | $780.00 |
| Venue: | 51 Anson Road, #03-53 Anson Centre Singapore 079904
|
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Outline
Basics of Problem Identification
· Problem solving process
· Identification, statement, data gathering & filtering
Creativity & Innovation
· Competencies of innovation
· Types of innovation
· Overcoming barriers to innovation
Idea Generation & Decision Making Tools
· Convergent & divergent
· Brain writing/Forced Association
· AIDA Model/Cause & Effect Diagram/Decision Matrix & Trees
Strategic Considerations
· Goals, customer satisfaction, risk management
· IRM (implementation, review & modification) plans
Facilitators
Raymond Thomas is a facilitator, trainer and performance improvement coach. He has 21-years experience,
collaborating with both local and multinational organisations. His area of expertise is in the fields of leadership,
operations, sales and marketing.
Raymond has a Master’s Degree in Business Administration (State University of New York at Buffalo, USA) and a
Bachelor’s Degree in Mechanical Engineer (Swinburne University of Technology, Australia). He is also certified in the
ACTA (Advanced Certificate in Training and Assessment) Program, a Certified Behavioural & Career Consultant
(Institute of Motivational Living) and a Money Coach (Institute of Money Coaching).
His approach to training and coaching is both inspirational and experiential. He is well-known to initiate class activities
that are both motivational & paradigm shifting for new managers.
Who Should Attend
· Business managers who want to be equipped with the latest best-practice skills and tools in problem prevention
and decision making
· New managers and Senior managers with responsibilities to lead and coach team members in problem solving
and change initiatives
Objectives
· Problem Solving Process – Structured and Creative
· Problem Statement and Re-statement
· Convergence and Divergence Tools
· Filtering
· Idea Generation and Creative Solutions
· Decision Making Tools
· Implementation of Innovation
· Conflict Management
· Change Management and Coaching for Change