Cross Cultural Communications
· Work effectively and productively in a multicultural context.
· Develop a global mindset along global competencies.
· Adopt skills, techniques, attitudes and behaviours to provide an atmosphere of trust, respect and supportive
communication between colleagues and clients.
· Consciously practise the global skill-set which is not only nice to know but necessary in today's multicultural
environments.
· Discover the specifics of relevant cultures, in order to achieve communication excellence.
Detail
| Date: | |
| Duration: |
1, day(s) 9:00AM - 5:00PM |
| Fee: | $480.00 |
| Venue: | 51 Anson Road, #03-53 Anson Centre Singapore 079904
|
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Outline
Module 1: Creating the Context for the Programme
· Programme Outline
· Learning Needs
· Course Objectives
· Life-long Learning
Module 2: Understanding Culture
In this module, we will discuss and understand how cultures are defined and how they are established based on observable
and non-observable behaviours. We will learn the four cross-cultural concepts and the specific cultural differences of the
different countries you deal with in business. The topics included are:
· Definition of culture
· Components and levels of culture
- Mono chronic vs. Poly chronic cultures
- Low context vs. High context cultures
· Norms, values and basic assumptions
· Empathy vs. Ethnocentrism
Module 3: Working with the Pacific and South-East Asia Countries
The discussion will focus on how we can provide excellent service focusing on commonalities and understanding the
differences to achieve win-win results across borders.
Module 4: A Model for Business Success across the Middle-Eastern Countries
A four-step which will help you to manage yourself and your relationship with others in Singapore and elsewhere.
Module 5: Role Play
In this module, participants will have an opportunity to apply the skills based on customised case studies.
Module 6: Conclusion
· Appendix – Working in a Multi-Cultural Environment
· Takeaways
· Action Plan
Facilitators
Sharlyn Stafford is a dynamic and successful corporate coach and consultant with more than 20 years of experience
facilitating corporate training courses in Singapore, South East Asia, Australia and North America. Her personal premise
advocates encouraging individuals in their life long learning and self-knowledge to achieve career results and personal wins.
She achieves this by delivering tangible outcomes for her clients, which has established her as an expert in management
development. Her focus on corporate training and executive coaching with a firm foundation in interpersonal skills,
communication skills, presentation skills and professional image – has garnered her a steady clientele from:
UBS AG (Hong Kong & Singapore)
Club Med South (East Asia, Australia and Japan)
Ermenegildo Zegna
Reuteurs (Singapore)
Monetary Authority (Singapore)
United Overseas Bank (UOB)
National University of Singapore
Singapore Technologies Group
Infineneon Technologies
MAS Holdings (Sri Lanka)
Ernst & Young (Singapore and Australia)
Arthur Andersen (Australia)
Professionally trained by Corporate Coach University, Sharlyn graduated with honours from the University of Waterloo in
Canada, with a degree in Business Studies and Tourism. Her successes in starting her own business consultancy and training
company have served as a rich backdrop to becoming a professionally qualified corporate trainer and coach.
She authored and published “Imaging for Women” in 2003 and “Imaging for Men” in December 2007