Cross-cultural Connecting in Business
Techniques to connect effectively in the global business environment
with Nick French
Leading authority in global business and leadership communication. Trainer, speaker and author.
The whole world is becoming a single global village as a result of cross-cultural mixing. So if you are to be successful in this environment, effective communication with different cultural groups is essential. Mutually supportive personal relationships lead to successful business outcomes, and relationships flourish when understanding and respect is shown for another's cultural position.
Have you ever thought how culture influences communication? Whether you are communicating with colleagues in other countries, customers or foreign suppliers, the key to successful relationship development is communicating with them from their cultural position. In so doing, you will achieve greater levels of support and co-operation, which will lead to more profitable outcomes.
In this highly interactive workshop, Nick French will share with you the challenges of communicating across cultures, what makes us different, and how to relate to others from their cultural perspective. During thisengaging, hands-on workshop you'll learn why we are all different. You'll practise useful techniques that can be applied when working with different nationalities. You'll earn other people's respect and build bridges of success for yourself and your organisation.
Detail
| Date: |
17 May 2012 |
| Duration: |
1, day(s) 9:00AM - 5:00PM |
| Fee: | $425.00 |
| Venue: | TBA |
- Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
S$400*
* This fee is applicable for 3 or more registrations from the same organisation
Outline
The challenges of cross-cultural communication- Why communication across cultures is a challenge
- Why cultures are different
- Why cross-cultural communication sometimes fails
- The Asian-Western cultural divide
- How Asian is 'Asian' and how Western is 'Western'?
- What frustrates you when interacting with other cultures?
- Einstein's 'frame of reference' applied to communication
- How self reference criteria limit connectivity
- What it takes to leave your frame of reference
- Cultural 'clouds' that determine our frame of reference
- How clouds differ from culture to culture
- Relating to other cultures through their clouds
- How cultures react differently to circumstances
- Applying cultural clouds to life experiences
- The need to present a professional image wherever you go
- How poor etiquette can let you down
- Major differences in etiquette between East and West
- Using etiquette as a tool to connect with other cultures
Overcoming self-reference criteria
Understanding why cultures differ
Business etiquette around the world
Facilitators
Nick French is a facilitator in leadership communication. He trains executives in basic communication skills, specialising in the art of connecting across cultures in business. With over 30 years of global sales and marketing experience, he has a wealth of knowledge in dealing across cultural divides. Nick also trains self-leadership development using exciting concepts moulded into fun presentations packed with useful learning takeaways.
Nick is the author of Asian Ways and Ang Moh are OK! These books provide enlightening insights into the finer points of interacting with Asian and Western cultures.
Methodology
This workshop is based on simple, easy-to-understand principles of business culture. Concepts are illustrated through practical exercises, role plays and surveys, designed with fun and engagement in mind. Participants will be encouraged to participate and share examples from their own experience. They will receive a comprehensive workbook designed to promote learning retention.
Who Should Attend
Anyone who interacts with colleagues and external partners from different parts of the world will benefit immensely from this workshop. In particular, secretaries, personal assistants, sales managers, IT professionals, project managers, purchasers, as well as senior executives will find this workshop most beneficial.
Objectives
- Appreciate the challenges of cultural migration
- Identify why our culture differs from that of others
- How changing your frame of reference facilitates better communication
- Improve relationships by using cross cultural engagement techniques
- Improve your 'connectivity' with people of different nationalities
- Appear confident and relaxed when interacting with other cultures
- Avoid creating difficult or conflict situations through inappropriate behaviour
- Learn essentials of business etiquette in other countries
- Become more effective when dealing with difficult situations and problem solving
- Cultivate more productive relationships both at work and socially