Customers as raving fans
Customer Service Excellence is not just about saying nice things.
It is about climbing the 7-Step Ladder of Loyalty, from Suspects to Prospects, and finally to Raving Fans.
**The Ultimate in Customer Service is about turning Complaints into Compliments and turning Customers into Raving Fans that Sell for You.
So if you have been thinking of how to increase sales at the lowest cost, now is the time. This seminar, taken from our high level consulting, will leave you miles ahead of your competition.
Detail
| Date: | |
| Duration: |
0.5, day(s) 2:00PM - 6:00PM |
| Fee: | $179.00 |
| Venue: | The Plaza 02-301, 7500a Beach Rd |
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Participants will receive a Certificate of Attendance upon course completion.
Outline
Power-packed Contents Include:
1. How to Have True Customer Service using Heart & Passion
2. Ladder of Loyalty fm Suspects to Raving Fans
3. Top 20 Ways to Get Repeat Business Easily
4. How to Handle Difficult Customers
5. Customer Service Over the Phone
6. Moments of Truth
6. Turning Complaints into Compliments
7. Three Steps to Winning Customer Service
8. Your Case Study and Watching of Videos
9. The Ultimate: No Ordinary Moments
Bonus: Watching movie clips worth US$59!
Facilitators
Sales Coach Andy Ng has coached and trained entrepreneurs in sales and marketing since 1996. Attendees include Entrepreneur of the Year, Sales Directors of Listed Cos. and Top Trainers. Asia Coaching Training was, from 2001-2007, the licensee for Action International in Singapore. The clients trained by Andy include SingTel, SIM, Manulife Financial, Walton International, DBS Group, M1, Yakun, BreadTalk, Hewlett Packard, IBM, Gillette, F & N Foods, Kaplan Asia and Teleperformance Asia.
Who Should Attend
1. Customer Service Managers & Executives
2. Sales Managers
3. Business Development & Marketing People
4. Bosses, Directors, MDs, and GMs
5. Insurance Agents
6. Real Estate Agents
7. Telemarketers
Testimonials
Reminds me that the biggest customers are the non-customers.
Andrew Barons, Sales Director, Macquarie Telecommunications Pte Ltd
The ideas are very interesting, I like it very much.
Joseph Lee, Director, C & H Properties Pte Ltd
I like the central location, plus practical examples and in-depth discussion.
Cynthia Chan, Marketing Manager,
Objectives
Be a Better Service Provider
Get More Referrals Everyday
Reduce Complaints
Get the SIA Service that Others Talk About