Dealing with Difficult People and situations
How to resolve tension using effective influencing skills
with Christian Chua
Professional speaker, trainer, author, motivator
Everyone at some time is put in a challenging situation and forced to confront difficult people. In today's offices, we are constantly faced with trying to work with others who may challenge our ability to get things done.
Usually, the difficult person is someone who is working from the negative side of their personality, rather than a conscious desire to be difficult. The person is often unaware of how their attitude or behaviour affects others. They also don't realise how harmful their actions are to their own career success.
In this experiential workshop, Christian Chua will help you to understand these challenging people and situations. He will show you the great value to be gained when we take time to understand another's viewpoint. You will be encouraged to change your attitude towards challenging people, and change your viewpoint about what they are doing and saying. As a result you will find a wealth of knowledge to achieve positive outcomes. This will ultimately lead to building better bonds, improving morale and increasing productivity.
Detail
| Date: |
13 Jun 2012 |
| Duration: |
1, day(s) 9:00AM - 5:00PM |
| Fee: | $445.00 |
| Venue: | TBA |
Fees are subjected to prevailing GST of 7%
Includes course materials, light refreshments and lunch
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
*SDF Approved for All Companies*
S$425*
* This fee is applicable for 3 or more registrations from the same organisation
Outline
Understanding difficult behaviours
- Understand conflict and why some people can be challenging
- Triggers that provoke negative attitudes and difficult behaviour
- Analyse different personality types with a special human profile
- Learn how to handle each unique personality type effectively
Building confidence in communication
- Words to use and language to avoid in all your business dealings
- Applying effective listening skills to defuse difficult situations
- Gaining control of situations by acting more assertively
- Successfully communicating ideas and viewpoints to achieve a positive outcome
Influencing techniques
- Step-by-step methodology for applying influencing skills
- How to present ideas convincingly and persuasively
- Choosing the right behaviour to influence positive outcomes
- Using empathy when dealing with difficult situations
Developing good teamwork and building positive relationships
- How to make simple but effective attitude changes that reap beneficial outcomes
- Using co-operation and collaboration to increase motivation and teamwork
- How to change people's way of thinking by winning their confidence
- Benefits of building great relationships and winning bonds
Facilitators