Effective Communication for Increased Productivity
You know that if you could get people to understand you and you understand them, the work would be done faster, more efficiently and on time. But so often, best intentions are sabotaged by poor communication. This two-day course gives you the tools and techniques to deal with the frequent challenges you face in getting your message across at work – be it to your team, to your boss and line manager, overseas and local colleagues, and to clients.
Armed with a new approach, you’ll be able to build rapport with those around you, communicate so that your position is understood, and keep those relationships positive in both difficult and successful situations.
The course takes established communication models such as Transactional Analysis and NLP and translates them into practical applications. It focuses on helping you to understand other people’s communication styles and your own style, identify ways you can influence and persuade others in and out of the workplace, recognise those factors that help or hinder effective communication and practice your skills and behaviours to be more effective.
Detail
| Date: | |
| Duration: |
2, day(s) 9:00AM - 5:00PM |
| Fee: | $780.00 |
| Venue: | 51 Anson Road, #03-53 Anson Centre Singapore 079904
|
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Outline
· Understanding the 3Vs of communication, as well as the skills of listening, questioning, rapport building,
influencing, feedback, empathy, problem-solving
· Creating the positive, can-do approach vs. the negative can’t-do attitude
· Exploring working relationships and their differences
· Self-assessment on personal style
· Using Transactional Analysis as a model for developing productive relationships and partnerships
· A series of role-plays where participants can practice some of the theories and techniques covered
· Business simulation activities such as communicating with senior customer stakeholders and communicating with
team members around change and improving customer service
Facilitators
Lotte Poole has been a journalist, corporate communications expert, and copywriter for many years in Asia, UK, and
Australia. She worked for daily newspapers, advertising agencies, on monthly trade publications, corporate websites,
and has written online and brochure copy for multinational organisations. She has more than 10 years experience in
training and facilitation in Singapore and the Far East and has also worked with multi-national organisations in
Australia, the UK, and the US.
She is an accredited trainer and assessor (WDA Singapore), Master NLP Practitioner (ANLP), holds certification in
Event Management (University of Technology, Sydney), is a toastmaster and a Coach-U coach. She has experience
with profiling and personality assessment tools such as MBTI, TMS and FIRO B.
Lotte works with and facilitates teams and individuals to realise their personal and professional potential. During her
career, Lotte has worked across a variety of vertical sectors including financial services, hospitality, IT, insurance,
publishing and PR and not-for profit organisations.
Her particular expertise includes working with business and communication strategies, transition and transformation,
leadership skills, employee engagement and culture change. As a corporate communications expert, Lotte has held
senior positions in multi-national companies and has set up and run successfully five companies in event management,
accommodation and hospitality, public relations, training and consultancy
Who Should Attend
Anyone who:
· has experienced problems associated with inter team communication
· feels they are not being understood
· wants to achieve business excellence through better internal and external communication
· is keen to establish better business relationships
· understands the power of communication and wants to master it
Objectives
· Understand how to be a more effective communicator
· Recognise those factors that help or hinder effective communication
· Know the behaviours of effective communication
· Understand the methodologies that help improve interpersonal communication