Effective Office Administrative Skills and Duties
Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace.
“From this course, I have learnt to be a progressive person that
never stops learning. The concepts and skills learnt will enable me
to be more open minded to accept ones’ differences. Excellent!”
- Ms Angie Chua, Nurse Manager, Fresenius
Medical Care Singapore Pte Ltd
Detail
| Date: | |
| Duration: |
2, day(s) 9:00AM - 5:00PM |
| Fee: | $510.00 |
| Venue: | Stamford Road, near Dhoby Ghaut MRT |
- Fees are subjected to prevailing GST of 7%
- A Certificate of Attendance will be given subject to 90% attendance.
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
SDF Funding Approved!
Please contact JobsDB Learning for more detail.
Outline
Administrative Function
- the role and duties of an administrator
- make your choice: to be a professional or progressional administrator - staying proactive in a
changing workplace
Management Function
- functions of the management process
- identify the level of administrator's position in the management team
- balance for people and task orientation skills
* task skills: planning, organising, leading, controlling
* people skills: understanding yourself and others
* relationship management
* assertive skills
Managing the Office Function
- developing procedures
- organising and processing mails efficiently
- dealing with visitors
- sourcing, negotiating and purchasing goods and services
- managing and controlling office stock
- handling petty cash, estimating costs and monitoring expenditures
- security and confidentiality
- workplace health and safety issues
Developing Your Critical Thinking Skills
- what is critical thinking skills?
- positive attitude for strong critical thinking: COOL technique
- characteristics of critical thinkers
- understanding the eight elements of thought
- three thinking strategy: the ORA rule
Improving Your Communication Skills
- communication process
- non-verbal communication
- listening skill
- giving and receiving criticism
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.Who Should Attend
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.Testimonials
"I've learnt new techniques in managing office function."
- Ms Rashidah, Nalco Pacific, Administrative Assistant
"Through this course, I have learnt the ways to work with different types of people. I will apply the concepts and skills in my work."
- Ms Tan Lai Shie, Administrative Assistant, Keppel FELS Limited
"This course has taught me to apply critical thinking, adopt SMART, and ABCDE to achieve effective administrative practices and improve on my work areas."
- Ms Azizah Bujang, Corporate Support Officer, Singapore Examinations and Assessment Board
Objectives
-gain insight into the responsibilities of administrators
-value your role in your organization and experience greater job satisfaction
-analyse planning and organising skills to achieve tasks
-develop office procedures for efficiency and effectiveness
-develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness