Interviews are used extensively by investigators and others to establish the facts of a case, complaint or accuracy of information given. This course conducted by an experience practitioner trainer will provide participants with the application skills to conduct effective interviews to get the information required.

This hands-on workshop introduces participants to the various methods employed by leading practitioners to establish truthful information from interview subjects. It also covers the effectiveness of adopting the right strategy, acquiring the necessary skills and knowledge including the legal issues in conducting interviews.

Also included is the mechanics in structuring questions so that skillful subjects are unable to avoid giving meaningful answers to questions posed. Through experience it was discovered that this is the weakest link of even experienced interviewers. As such specific guidelines have been formulated to deal with various situations like evasiveness and the effective use of follow-up questions.

Outline | Facilitators | Methodology | Who Should Attend | Objectives

Detail

Date:	25 May 2012
Duration:	1, day(s) 9:00AM - 5:00PM
Fee:	$680.00
Venue:	Concorde Hotel, Orchard (f.k.a Le Meridien Hotel) (Formerly Le Meridien Hotel)

- Fees are subjected to prevailing GST of 7%

- Includes course materials and light refreshments

For more information, please contact LearningDB.com at 6861 1000 or email to learning@jobsdb.com.sg

Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.

Outline

INTERVIEW STRATEGY

a) The 3P Strategy© – Planning, Preparation & Presentation

b) Interview structure & process

This module introduces practitioners to the various methods employed by leading practitioners to establish truthful information from interviewing subjects. It also covers the effectiveness of adopting the right strategy and acquiring the necessary skills in conducting an effective interview.

DETECTING DECEPTION

a) Identifying non-verbal and verbal deception indicators

b) Behavioral & Verbal content analysis

c) 5C’s detection system©

d) Practical application

This module is focus on the identification and evaluation of non-verbal and verbal content deception indicators. Participants will be taught how to read facial expressions, identifying non-verbal indicators and inconsistent verbal content. Specially developed self-assessment based on live interviews and a real case video footage of a subject interview will be use throughout the program to re-enforce the skills taught.

QUESTIONING TECHNIQUES

a) General principles

b) Formulation guidelines

c) Best practices

This module will focus on the mechanics in structuring questions so that skillful subjects are unable to avoid giving meaningful answers to questions posed. Through experience it was discovered that this is the weakest area of even experienced interviewers. As such this module is designed with specific guidelines to tackle various situations where subject will adopt evasive techniques including the effective use of follow-up questions.

INTERROGATION SCIENCE

An insight into the science and art of interrogation, showing how to conduct a successful interrogation by setting the stage and using trickery and deception to create a perception that we have all the evidence and admission (or confession) is his best option. A real case will be used to demonstrate the effectiveness of this 5-step technique used.

Facilitators

Jeffery Ang age 53 has extensive experience in training, conducting interviews and investigations. He started his training experience in Police Head Quarters developing and conducting in-service training for uniform officers in all 9 Police Divisions. He received a testimonial for his outstanding training abilities in 1986.

Subsequently he was selected for wider exposure in the investigation field and seconded to Commercial Affairs Department in 1992 where he was involved in investigating major fraud cases, some of which made headlines. In 1995 he was specially selected to lead the pioneer Intellectual Property Rights Enforcement Unit in CID where he conducted many successful major operations and successfully interrogating skillful fraud offenders. He received a letter of appreciation from the recording industry (IFPI) in 1997

Because of his vast experience he was selected to be the Training Officer for CID in April 1998. There he developed the Interview Techniques Course and became the pioneer instructor in the Course conducted by CID for all Police and CID Investigators. He also conducted the course for the Royal Brunei Police on special request by their Commissioner in May 1999 and was commended for conducting the course in a very professional manner. He played a major role in the setting up of the new School of Criminal Investigation for CID in 2001 and the development of the various Investigation courses until his retirement in Sep 2002. During that time he was presented with two Commendations and two Director CID Awards.

He has conducted many specialist investigation courses for many Government enforcement agencies like the Commercial Affairs Dept, Manpower Ministry, Attorney General Chambers, etc. He conducted many In-house investigation and interview techniques courses for both public and private agencies like the Customs, IRAS, NEA, SGX, National Council of Social Service, Council for Private Education, Schools, Prudential Assurance, Mandarin & Orchard Hotel groups, Hilton Hotel group in Malaysia, Flextronics regional auditors in China, the Police Integrity Commission in Maldives, Global white collar crime conference in Hong Kong, etc.

He was the Head of Loss Prevention for Sentosa Leisure Group from 2003 to 2007 overseeing the enforcement, security and investigation functions for Sentosa Island. Amongst his many achievements, is the development of investigation capabilities for his Dept and establishing the disciplinary and internal investigation framework solving many misconduct, internal theft and fraud cases. One such case he solved using his own interview techniques led to the recovery of $40,000 misappropriated. Other cases solved exposed fraudulent employment history or work experience claims. In recognition for his outstanding performance in Sentosa, he received a Commendation from the Singapore Police Force for the year 2006 (refer to copy on the left).

He left Sentosa in Sept 2007 to run his own consultancy firm providing training in conducting interview and investigations. He is the training provider for Civil Service College, Employment & Employability Institute and Masterclass trainer for Certified System Investigators (csi-world-hq.org). He is a practitioner trainer and provides integrity interview for job applicants, dishonest staff interrogation and investigation services using the same techniques provided in his training. He also guarantees the result in his interview services.

Methodology

This training emphasize on lectures to build underpinning knowledge, small group discussions, scenario-based exercises and sharing by the Trainers as well as participants.

Who Should Attend

Forensic Accountants
Government Accountants
Investigators
Independent Auditors
Internal Auditors
Law Enforcement Officers
Recruitment Managers
Human Resource Managers

Objectives

Understand the investigative interview process
Apply the system based interview strategy.
Understand the psychology in detecting deception
Apply the system based detecting deception techniques
Appreciate the science and art of an interrogation

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