Managerial Communication for Fostering a High-Performance Workplace
Managerial communication is increasingly important at the interpersonal level for positive interaction among all levels of management. It is essential for managers to interact with internal employees and external stakeholders to accomplish managerial objectives and develop positive team relationship. An effective managerial communication process with appropriate strategies and skills will facilitate and encourage all managers for better understanding, sharing differences, giving feedback, resolving conflicts, coaching and motivating teams for productive outcomes. Effective managerial communication recognises differences in others, connects people and creates trust. This course helps managers to build a communication centric culture for fostering closer working relationship among managerial interactions and for improved business performance.
The two-day course includes mini-lectures, assessment, group discussion, role-plays, skills practice exercises in real-life experiences for participants to explore and discover their communication gaps, apply and practice the various interpersonal managerial communication skills. All participants will be engaged in a team/peer-based sharing and feedback approach for productive discussion, review, critiques on areas of improvements.
Detail
| Date: |
19 Jul 2012 - 20 Jul 2012 |
| Duration: |
2, day(s) 9:00AM - 5:00PM |
| Fee: | $780.00 |
| Venue: | 51 Anson Road, #03-53 Anson Centre Singapore 079904
|
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Outline
Managerial Communication Process and Plan
· Create a communication plan and process
· Apply audience-focused communication
· Communicate through integrated channels and structured approach
Communication Styles, Strategy and Skills
· Self-assessment profile on behaviours
· Understand personality types
· Understand principle of supportive communication
· Use positive communication style
· Hold one-to-one and staff meeting
· Speak the language of the audience
· Influencing others when communicating
Verbal and non-verbal communication
· Be clear, concise, attentive, engage, and get message across
· Use impressive openers and closures for rapport and trust
· Manage the senses, eyes, ears, facial, posture and gestures
· Interpret vocal, feelings, and body language
Positive Workplace Interpersonal Communication
· Practice effective questioning skills
· Give positive and constructive feedback
· Acknowledge and receive criticism positively
· Apply managerial listening skills, style in the right context
· Approach to resolve conflict assertively
Facilitators
Cecilia Sim believes strongly that people can develop to their potentials at personal and professional level.
She is highly enthusiastic and motivated in facilitating participants to uncover and develop their personal
and professional potentials. She facilitates and engages participants by using simulated real-life cases and
practical examples to enhance their learning. Cecilia includes gap analysis training methodology and walks
the participants through self-discovery process to review past and existing workplace experiences, highlight
necessary changes and revitalise next action steps for personal development and better results.
She is a bilingual facilitator who conducts courses according to learners and organisational background,
needs and requirements. She has strong people skills and cross-border experiences to work with
participants across different industries and cultures in the region. Her 20 years of extensive industry
experiences came from her previous roles as Trainer/Facilitator, Sales Consultant, Assistant Director, and
General Managers in various industries ranging from information technology, education, membership and
management consulting. Her past corporate sales and marketing experiences include sales support for
information systems, market development for corporate training courses in Singapore and China,
promotion of high profile memberships for MNC, SMEs and startup in many fields. She was responsible for
portfolio repositioning, change management, sales results and performance of her team and organisation
in her previous positions.
Being a practitioner managing her training and consultancy firm, she is well-versed with practical strategies
when facilitating participants and strongly effective in sharing experiences, changing of mindsets and
motivating of personnel in all levels. Her key competencies include corporate training, course development,
and management consultancy services in the areas of sales and marketing, communication, customer
services, supervisory management and mentoring.
Among many others, Cecilia’s corporate clients include Ascendas Services Pte Ltd, Chemipac Marketing
Services, Koda Ltd, ComfortDelGro Rent-A-Car Pte Ltd, Premier Rent a car, Diethelm Singapore Pte Ltd,
Nike, Inc, MTU Asia, Kennametal Pte Ltd, American Express Singapore, Sime Darby Singapore Ltd, Spa
Esprit, Applied Materials, SL Global Pte Ltd, Yung Wah Ind Co (Pte) Ltd, YHI Corp (Singapore) Pte Ltd,
Chubb Singapore Pte Ltd, City Development Limited, Goodwood Park Hotel, York Hotel, PSC Group
Limited, Singapore Food Industries Ltd, People’s Association, WDA, Ministry of Education, Ministry of
Defense, Singapore Police Force, People’s Association, SAFRA. Her participants include organisations
from Indonesia, Malaysia, Thailand, Vietnam, India, Pakistan, Australia, China and Hong Kong.
She has a Bachelor of Business Administration from Northeastern University, Boston, USA. She also holds
an Advanced Certificate in Training and Assessment (ACTA), WSQ.
Who Should Attend
Directors, managers, supervisors, senior executives, administrators, project and team leaders.
Objectives
· Build audience-focused communication for interpersonal relationships
· Develop managerial communication process for roles and functions
· Optimise structured approach and best channel for transferring message
· Understand the principles of supportive communication
· Eliminate inner voice, listen and ready to talk
· Adopt questioning and supportive listening to resolve challenges, concerns and issues
· Recognise ours and others personal styles when communicating
· Project a professional image when engaging stakeholders with key messages
· Practice feedback techniques with positive intent for improved performance
· Personal presentation through voice, vocal, and verbal to enhance audience comprehension
· Deliver message effectively with supportive communication
· Recognise and share differences with people, get connected and create trust
· Provide feedback, resolve conflicts, coach and motivate teams
· Develop better understanding and expectation with knowledge of what to do and what to expect
· Foster closer working relationships leading to productive outcomes and positive team relationship
· Enhance management skills and improvement in achieving managerial objectives