Managing Conflict at the Workplace
Conflicts at the workplace are the number one fear of executives. Conflicts are inevitable especially in an environment where there are multi-tasking, tight deadlines and limited resources. Every one of us has a different background, experience and perspective. Therefore our approach to work and resolving issues are different, giving rise to conflict. Each of us has a different way to manage conflict. Response to conflict involves selecting the most appropriate strategy to resolve it.
Detail
| Date: | |
| Duration: |
1, day(s) 9:00AM - 5:00PM |
| Fee: | $500.00 |
| Venue: | Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road |
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop
Outline
Introduction
What is conflict?
Reasons for conflict
Understanding conflict
The value of conflict
Positive aspects
Negative aspects
Causes of conflict
How conflict can arise
Types of conflict
The challenge-skill quadrant
Reframing conflict
The conflict management model
1. Create a conducive environment
2. Clarify perceptions
3. Work toward meeting needs
4. Building shared positive power
5. Learn from the past, look to the future
6. Generate options
7. Develop "doables"
8. Make mutual benefits agreements
Approaches to resolve conflict
Eric Berne's Win-Win paradigm
Thomas and Kilman 5 alternative approaches
Managing your emotion
Managing your anger
Managing your stress
Active listening
Instructional Methodology
A didactic mixture of lecturettes, videos, role-plays, learning activities, games, self-evaluation exercises, case studies, discussion and presentation to achieve the learning objectives.
Facilitators
Michael Lum, an accountant by training, holds a Bachelor of Accountancy from National University of Singapore and a Master of Commerce from the University of New South Wales, Sydney. To hone in his skills as a trainer, he pursued a Graduate Diploma (Training and Development) from Civil Service College, Singapore.
His previous careers include finance manager, marketing manager and general manager with American and British MNCs in Sydney, Australia and Singapore.
Michael is a certified trainer with American Board of NLP (Neuro-linguistics Programming), Time Line Therapy® Association and American Board of Hypnotherapy. He is an American Management Association International trainer, a Louis Allen Program Leader and a Laughter Yoga instructor. Michael is a certified hypnotherapist with National Guild of Hypnotists and an Advanced Toastmaster (Gold) with Toastmasters International.
Michael modeled his training after being trained by world-class legends including Dr Tad James (NLP, Time Line Therapy), Dr John Gray (Men are from Mars; Women are from Venus), Dr Madan Katari (Laughter Yoga), Dr Calvin Banyan (Hypnosis), Tony Buzan (Mind Mapping), Anthony Robbins (NAC), Jillian LaVelle (IACT), Dr Servaas van Beekum (Transactional Analysis) and Michael Gelb (How to think like Leonardo da Vinci).
A wordsmith in his spare time, Michael is the bestselling author of "I Once Wore Diapers", "No Failure; Only Success Delayed", "Who Broke My Rice Bowl?" and "From Beggars to Millionaires". The first book is translated into 2 languages.
In recognition of his selfless social contribution for his free workshops amongst mid-life retrenched workers and singles, he was awarded ABC True Hero 2003, a social enterprise award pioneered by ABC Stout. Michael is interviewed regularly by the press, radio and TV for his work.
Using NLP, accelerated learning and andragogy, he facilitates management programs for both the Government and MNCs. With an eclectic philosophy, He has personally designed 30 over training programs and trained thousands of executives in the region in the last 13 years. In addition, Michael has personally coached top CEOs and businesspersons.
Who Should Attend
This 1-day self-reflective program is designed for managers and executives who want to learn how to manage differences in opinions, mediate disputes and resolve conflicts in the workplace
Objectives
At the end of this 1-day interactive workshop, you will be able to:
• Appreciate the cause and value of conflict
• Understand conflict resolution styles
• Identify the most effective resolution strategy