Negotiating for Results at the Workplace

 
Why are negotiation skills important?
In our daily life, we are constantly placed in situations where we need to negotiate for what we want. This could happen at home (negotiating with children to clean up their room) or at the workplace (with the boss for a resource or with a client for a contractual agreement). Whether we like it or not, we have opportunities to negotiate.
How do you handle such opportunities? Do you miss them? Do you get worked up? Do you treat them as situations to avoid?

Today’s workplace, with scarce resources and conflicting demands, requires you to negotiate for what you want, and at the same time respect what the others need.
With sound principles in mind, good negotiators work towards increasing the chances of getting what they want without damaging the relationship. Listening and questioning with sensitivity to other’s feelings, coupled with assertiveness, will facilitate the negotiation process.
With heightened awareness and continued practice, you will be able to learn the techniques of negotiation one step at a time. These skills provide you the power and confidence in managing interpersonal dealings, without the fear of being dominated or feeling overwhelmed or victimised.
 
What do you gain from this one-day workshop?
This highly interactive one-day workshop challenges you to examine your concept of negotiation. You will learn how negotiation differs from bargaining.
The workshop exposes you to the foundational skills in influencing people and engaging them through dialogue. It uses role-plays and group activities to help you experience and practice the concepts discussed.
You will develop confidence and clarity by learning the principles and best practices of negotiating effectively at the workplace. You will identify your negotiation and conflict management styles, and learn to adapt it to situational needs, thus leading to a more collaborative working relationship with your team members.
This workshop also gives you an opportunity to review and sharpen your skills in listening and questioning. You will learn how to be open and direct when engaging people, but at the same time respect their needs. You will also develop skills to be assertive and clear in your communications, which is critical in negotiations.
Most importantly, you will spend substantial time learning how to prepare for a negotiation session.
 
 

Detail

Date: 16 Aug 2012
Duration: 1, day(s)
9:00AM - 5:00PM
Fee: $420.00
Venue: TBA

Fees are subjected to prevailing GST of 7%

For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg

Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop

Outline

Negotiation: What is it?

Negotiation vs. bargaining
Skills needed for negotiation
Common barriers in negotiation
Building confidence in negotiation

Principles of Negotiation

Three key principles of negotiation
A balancing act: outcome vs. relationship
Clarifying the intention and the goal
Planning to negotiate

Managing the Dynamics

Styles of negotiation
Managing conflicts
Adapting behaviors to situation and people
Managing emotions

Practical Application (Role Play)

Influencing people
Demonstrating value
Handling objections
Outcomes and agreement

Facilitators

Jayan has more than 20 years of regional industry (including MNC) experience. This includes the areas of management, performance consulting, training needs analysis, training development, training delivery, and impact studies. Jayan is a Trainer, Facilitator and Certified Action Learning Coach, and he designs organisation development interventions in the areas of leadership development, problem solving and talent development.

Jayan holds the position of Associate Director at The World Institute for Action Learning Singapore (WIALS). In this capacity, he has worked with organisations like F&N, Ministry of Defense, SIM University, Singapore Police Force, Singtel, DSM Foods, Microsoft, Ministry of Education, and Singapore Prison Services.

Jayan is also an adjunct lecturer with Ngee Ann Polytechnic and SIM University.

Jayan holds a Master of Arts in Human Resource Development (MAHRD) awarded by the George Washington University, and a degree in Computer Sciences from University of Kerala, India.

Objectives

Understand the difference between bargaining and negotiating.
Three key principles of negotiation.
Planning and preparing for negotiation.
Discover your own style.
Assess your challenges in negotiation.
Managing conflicts during negotiation.
Assess your conflict management style.
Learn when to compromise and collaborate.
Learn to be assertive in conversations.
Identify personal actions to develop your skills.

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