The Power of Persuasion
Detail
| Date: |
12 Jun 2012 - 13 Jun 2012 |
| Duration: |
2, day(s) 9:00AM - 5:00PM |
| Fee: | $780.00 |
| Venue: | 51 Anson Road, #03-53 Anson Centre Singapore 079904
|
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Outline
Personality Analysis
Through a questionnaire, participants will understand:
· Their strengths and weaknesses
· How to adapt their personality style to suit other personality types
Assertive Communication
Participants will learn how to build the focus of their message to suit the following functions:
· Inform
· Persuade
· Coordinate
· Control
Communication Barriers
· Overcoming communication barriers
· Causes for barriers
· Solutions to those barriers
Building Rapport
· Assertive expressions
· Tactful and confident tone
Active Listening Skills and Managing Emotions
· The elements of active listening
· Self-improvement areas
· Strategies to maintain calm energy
Gaining Cooperation
· Transactional Analysis
· Psychological Understanding
· Win-win approach
Handling Difficult People
· Compromise
· Collaboration
· Accommodation
· Dominance
· Avoidance
Getting and Giving Feedback
· Positive
· Negative
Influencing Others
· Reciprocation
· Commitment Consistency
· Liking
Facilitators
Shirley Han is a Senior Consultant in Personal Empowerment courses. These include programs in Presentation
Skills, Professional/Corporate Image, Grooming and Deportment, Interpersonal Communication, Conflict
Management, Time Management, Customer Service and Telephone Etiquette. She is also a trainer in Singapore
Airlines for their Cabin Crew and Ground Personnel in Etiquette & Deportment, Effective Communication and
Professional Imaging.
Besides being a trainer, Shirley’s overall experience covers other areas of marketing and communication. This
includes Business Development, Advertising & Public Relations, Marketing & Communications, Client
Management, and Event Management. Specialising in the lifestyle and service industry, she works in the
capacity of a Creative Director, Copywriter and Art Director. This includes press liaison, scriptwriting for
television commercials, corporate videos, and CDRoms.
Shirley has a Bachelor of Arts Degree in Economics, Sociology and Philosophy from the National University of
Singapore. She studied Neuro-Linguistic Programming with the Master Trainer Institute of New York. Serving
multinationals and statutory boards on both local and regional levels, her client list cover various industries,
including:
· Banking and Finance - AIA, Citibank, Credit Swiss First Boston, MAS, KPMG, UOB, UBS
· Education - NUS, Nanyang Business School, Jurong Institute, MIS, Ong Teng Cheong Institute of Labour
Studies, Nanyang Girls’ Secondary School
· Government Institutions - NorthEast & SouthEast Community Development Councils, HDB, Ministry of
Environment, LTA, SMRT
· Lifestyle - Cartier International, Lancome Cosmetics, Readers’ Digest, Glamour Shots
· Manufacturing/Logistics - TIMKEN, SANDEN, Singapore Technology Logistics
· Medical - Baxter Healthcare, Pfizer, SGH
· Trade/Property - Temasek Holdings, Sumitomo Trading Corporation, Diethelm, Unilever
· Travel - Singapore Airlines, Singapore Changi Airport Services Enterprise, Aerospace Training Center,
United Airlines
· Technology - National Computer Services, Singapore Technology College, Defense Science Organisation,
Hewlett Packard
Who Should Attend
For all who work across diverse teams, who need to work smarter with their teams and want to achieve business
excellence through improved individual performance, looking for a strong system of driving knowledge
management and want to know more about best practice in transferring knowledge. Also for organisations going
through change and need to optimise performance from their employees.
Objectives
This course enhances both personal and organisational development. Participants will create self-awareness of
persuasive communication skills and be provided with techniques to interact with others to build team harmony.
At the end of this course, YOU will be able to achieve the following:
· Understand the different personality styles and analyse your own personality
· Communicate assertively to suit different functions
· Identify and overcome barriers of communication to get desired results
· Adapt own style of communication to suit your target audience and build rapport
· Influence others through communication strategies
· Apply active listening and manage emotions to give the right response
· Manage difficult people and gain cooperation
· Give and receive constructive feedback