Service from the heart
How to Create Special Moments for Your Customers
As we know, customer service is not just about niceties, nor is it about being highly efficient and efficient. Customer Service is a heart thing, the customer feels the service, and you can't get the feel until you put your heart and soul into it.
According to Dan Millman, USA's trainer coach in human excellence, we all live moments by moments. The key is to make every moment count so that the customer will be so pleased that he will come back over and over again. That is, creating Raving Fans.
Whether you are new or experienced in customer service, if you too want to make this year your best in business, this high impact 1-day course will keep you miles ahead of your competition!
Detail
| Date: |
01 Jun 2012 |
| Duration: |
0.5, day(s) 2:00PM - 6:00PM |
| Fee: | $179.00 |
| Venue: | The Plaza 02-301 7500A Beach Rd |
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Participants will receive a Certificate of Attendance upon course completion.
Outline
1. What is True Customer Service in your business now
2. Going to the Root of all your service challenges and coming up with solutions now
3. No Ordinary Moment concept - Take Out the Thrash and How
4. 3 Key Concepts - Use Your Heart, You're Always on My Mind and Saving Face
5. Six Levels of Customer Service from Criminal to Unbelievable
6. ACT's 4-Ways to No Ordinary Moment Service Excellence
- Building Rapport with Prospects and Customers with VAK and DISC analysis
- Serve with Passion and Top 20 Ways to be More Passionate in Your Work
- Dealing with Overwhelm
- Dealing with Difficult Customers
7. Using Customer Service Excellence to build Your Brand in 5 Ways
8. The Ultimate in Service: Working with Your Hearts and How
Facilitators
Sales Coach Andy Ng has coached and trained entrepreneurs in sales and marketing since 1996. Attendees include Entrepreneur of the Year, Sales Directors of Listed Cos. and Top Trainers. Asia Coaching Training was, from 2001-2007, the licensee for Action International in Singapore. The clients trained by Andy include SingTel, SIM, Manulife Financial, Walton International, DBS Group, M1, Yakun, BreadTalk, Hewlett Packard, IBM, Gillette, F & N Foods, Kaplan Asia and Teleperformance Asia.Testimonials
Reminds me that the biggest customers are the non-customers and how we can win more businss with better service
Andrew Barons, Sales Director, Macquarie Telecommunications Pte Ltd
The ideas are very interesting, I like it very much. Thanks AndyTheCoach for this course on creating raving fans with service excellence
Joseph Lee, Director, C & H Realty Pte Ltd
I like the central location, plus practical examples and in-depth discussion. Andy is very knowledgable and his company Asia Coaching Training is very focused.
Cynthia Chan, Marketing Manager, SingTel
Objectives
* Higher customer satisfaction
* Delight, not just satisfy, your customers easily
* Build more loyal customers rain or shine
* Get more business without selling more
* Higher Sales and profits for all