Setting KPIs & Goals for Effective Job Performance
Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals.
From the employee point of view, the connection between their goals, performance and rewards must achieve what is known as the "line of sight" principle.
"This course has equipped me with the knowledge and skills in setting KPIs for performance management.
This will better help me in strategic planning and supervision."
- Mr James Ong, Curriculum Director, PA & CCA, Nanyang Girls' High School
Detail
| Date: | |
| Duration: |
1, day(s) 9:00AM - 5:00PM |
| Fee: | $390.00 |
| Venue: | Grand Park City Hall Hotel or similar |
- Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 6578 8111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Participants will receive a Certificate of Attendance upon course completion.
Outline
Corporate KPIs
- developing organizational vision and mission statements
- identifying strategic areas
- type of key performance indicators (KPIs)
- how to establish key strategic activities
Linking to Department Objectives
- defining department functional objectives
- relating corporate strategic areas to department strategies
- defining departmental key activities
- establishing department performance indicators and targets
- resolving inter-department co-ordination
Getting Staff Members to Write Their Own Goals
- type of goal
- level of outcome
- how to write good goal statements using SMART goals criteria
- how to set goals with subordinates with the line of sight principle
Tackling Practical Problems
- lack of connectivity
- routine tasks as goal statements
- areas difficult to quantify
- vague goal statement
- no targets to set
- "why rock the boat?" by setting high targets
- other challenges
Work Tools (Worksheet Format) Included
- drafting corporate mission, vision, strategic areas and key performance indicators
- identifying department strategies
- identifying cascading goals
- identifying line of sight performance indicators
- identifying organisational vision-individual task connectivity
- planning goals for self and subordinates
- individual goal setting
- developing the level of performance outcome
- identifying individual performance goals (non-cascading)
- developing individual performance goals (non-cascading)
- performance self evaluation
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.
Who Should Attend
Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals.
Objectives
After the workshop, participants will be able to:
appreciate corporate strategic areas and KPIs
identify specific and measurable individual goals
align individual goals with departmental goals