Using Email Professionally

Electronic communication requires careful handling to ensure goodwill and clear communication. Email can increase our productivity, but it can also cause delays or conflict.

A vaguely written message will require further clarifying. When a reader does not know what to do, there will be a delay.

The impact of language and tone on your email message also cannot be under-estimated. Because many people view email as informal, they are somewhat careless with their language, and this could create a strain on the relationship if the reader perceives the message to be rude or uncaring. This workshop discusses how people generally misuse email, and what can be done to improve the situation.

You will learn how to craft your email message to convey your ideas in the clearest and most accurate way possible. You will also learn how to use the correct style of writing, as well as improve the tone of your writing.

This workshop also focuses on important aspects like the subject line, greetings, closings, the use of CC and BCC functions, etc. You will learn the options available, and the implications of each option.

Outline | Facilitators | Methodology | Who Should Attend | Testimonials | Objectives

Detail

Date: 23 May 2012
10 Jul 2012
Duration: 1, day(s)
9:00AM - 5:00PM
Fee: $398.00
Venue:

TBA

- Fees are subjected to prevailing GST of 7%
- Includes course materials, lunch and light refreshments

For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg

 

Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.

 

Outline

How People Use Email Badly

  • Common problems with the use of email
  • When not to use email
  • Turn pitfalls into potential

Who is Your Reader?

  • Use the correct style - formal or informal
  • The pitfalls of excessive writing
  • The pitfalls of insufficient writing
  • Tell your reader what to do or expect
  • Case study on an email message - Editing to improve the style and effectiveness

Crafting the Message

  • Use an updated writing style
  • Write clear and concise sentences
  • Use short words
  • Use an appropriate tone
  • Techniques to increase readability and understanding
  • Case study on an email message: Editing to improve readability

Observing Netiquette

  • How to greet your reader
  • How to close your message
  • How to sign off
  • The use of CC and BCC
  • Emoticons and abbreviations - should you use them?

Looking Good Online

  • Improve the visual aspects of your email
  • Use intelligent subject lines
  • The use of attachments
  • Case study on an email message - Editing to improve the writer's online image

Facilitators

Jolynn Chow

 

Jolynn has over 25 years of operational experience in areas like banking and finance, publication and distribution, import and marketing of packaging products, as well as training and education.

She has designed and delivered programmes on minute writing, report writing, business and technical writing, phonetics and spoken English, presentation skills, and customer service skills.

Jolynn holds a Master of Arts in Human Resource Development (MAHRD) awarded by the George Washington University, a Bachelor of Business Administration (BBBA) majoring in Marketing awarded by the Royal Melbourne Institute of Technology, and a Postgraduate Diploma in Applied Linguistics awarded by the RELC.

Jolynn also holds a Certificate in English Language Teaching to Adults (CELTA) awarded by Cambridge University.

Methodology

The workshop is highly interactive, and it engages participants through the use of group discussions, presentations, exercises and feedback.

Real case scenarios and writing samples will be used during the workshop, so that the learning is relevant and applicable to work situations.

Who Should Attend

This workshop will benefit executives and managers who rely on email to build and maintain relationship, improve productivity, and portray a professional image.

 

Testimonials

“I can apply the techniques learnt to my daily work. The course is very helpful.”
(Manager, Singapore Component Pte Ltd)

“After the course, I will not use the outdated words in my emails.”
(Account Executive, Hongfa Sand & Granite Pte Ltd)

“I have learnt how to structure sentence, use of cc, greetings, draft simple and concise email.”
(HR Executive, National Council of Social Service)

“The trainer is well equipped and knowledgeable.”
(Assistant Suppression & Community Engagement Officer, Singapore Customs)

Objectives

  • Be aware of the impact of email on your work and business.
  • Know the pitfalls that could hinder the effective use of email, and how to turn these pitfalls into potential.
  • Understand how to make online communications effective and productive.
  • Write clear, concise, readable, and relationship-building email messages.
  • Project a professional and confident image online.

 

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