
Effective techniques to achieve win-win outcomes in all your negotiations
with David Goldwich
We all negotiate every day, whether we realise it or not. Yet few people are ever taught how to negotiate. And if we do learn how to negotiate on the job, we probably learn from someone who practices the traditional adversarial approach. This old school, win-lose approach is only suitable for one-off negotiations.
Most of us are expected to negotiate effectively with vendors, customers, and partners repeatedly over a long period of time. We need to achieve good results for our side while maintaining a healthy, long-term relationship with our negotiating partners. In today's world, a win-win outcome is the only acceptable result.
While we hear much talk about the coveted win-win outcome, the fact is this result is not common. Most negotiations will never result in a win-win outcome because of certain common negotiation mistakes and misconceptions. Armed with the right strategies and techniques, you can greatly increase the probability of negotiating a win-win agreement.
| Date: | |
| Duration: |
1, day(s) 9:00AM - 5:00PM |
| Fee: | $445.00 |
| Venue: | TBA |
S$425*
(including refreshment breaks, buffet lunch and comprehensive workbook)
* This fee is applicable for 3 or more registrations from the same organisation
- Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 6578 8111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
The fundamentals of negotiation
How do you negotiate?
The "win-win" approach
Using anchor points to your advantage
Currencies of exchange, and how to leverage them
Characteristics of Win-Win Negotiators
Asking questions
Listening
Persuasiveness
Explaining before disagreeing
Empathy
Lateral thinking
Dealing with an impasse
A Seven Step Negotiation Checklist
Interests vs. positions
Options
Alternatives and Your BATNA
Rationale
Communication
Relationship
Implementation
Managers, supervisors, lawyers, purchasing agents, executives, sales and marketing staff, customer service representatives, administrative and technical staff, and anyone who deals with others can benefit from this negotiation skills program.
Understand the elements of the "win-win" approach to negotiation.
Learn how to use anchor points to your advantage.
Understand the characteristics of win-win negotiators.
Distinguish interests from positions and learn how to identify hidden interests.
Learn how to leverage on differently valued currencies of exchange.
Learn to create options to maximise the chances for a win-win outcome.
Understand your alternatives and the power of your BATNA.
Learn to use a seven step checklist to systematically prepare for any negotiation.