Working with Different Personalities
An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges andultimately affect the dynamics of the office environment.
each will help me and my staff to deal with difficult customers. The trainer is
very knowledgeable, amiable and is able to answer to all queries."
- Ms Windersalam Shyamala Devi, Principal,
Bedok West Primary School
Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics.
Detail
| Date: |
23 May 2012 |
| Duration: |
1, day(s) 9:00AM - 5:00PM |
| Fee: | $310.00 |
| Venue: | Stamford Road, near Dhoby Ghaut MRT |
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Participants will receive a Certificate of Attendance upon course completion.
Outline
Introduction
- what is a "difficult" person?
- what are the causes
- some thoughts about difficult people
Styles and Understanding Behaviour
- what is behaviour
- understanding the 4 styles of behaviour
- understanding the intent under each style of behaviour
- the different approaches to dealing with difficult people
Working with the Different Types of Difficult Personalities
- the Tank
- the Know-It-All
- the Whiner
- the Negativist
- the Grenade
- the Think-They-Know-It-All
- the Super Agreeable Person
- the Indecisive Person
Strategies to Cope with Different Personalities
Ways to Ensure We Are Not the Difficult Person Ourselves
Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.Testimonials
"The 4 styles of behaviours are very useful to me. By understanding people's intent; I can react to people more appropriately."
- Mr Ng Kim Meng, Officer in Charge, Special Operations Command, Singapore Police Force
"I have learnt the different approaches to handle different personalities."
- Mr Thiagaraja S/O Sinasamy, Senior Trainer, Special Operations Command, Singapore Police Force
"I have learnt to understand the complexity of human being."
- Ms Katherine Ng, Chief Accountant, KGJS (Singapore) Pte Ltd
Objectives
-understand what is a "difficult" person and why the need to address these difficult people
-understand the 4 basic behavioural styles of people
-understand the different classification of difficult people and how to work with them
-strategies to help coping with different personalities
-know what we can do to prevent ourselves from being a difficult person to others