Workplace Interpersonal Skills
The workforce is continuously facing challenges from pressure of workload, working with groups/teams/stakeholders and changing workplace environment. Individuals with excellent interpersonal skills rise to the top in their personal effectiveness and organisational growth.
Interpersonal skills enable employees to interact successfully within the changing and challenging workplace environment. It fosters positive communication climate at the workplace. The result of interpersonal skills is tremendous. It helps to solve relationship problems at work, motivate and influence the team/group working relationship, reduce the cost of rehiring and training cost, and lead to positive corporate climate for achieving business performance.
This 2-day course provides participants with guidance and practical tips/strategies on the application of effective interpersonal skills for positive interactions with people at work. It includes mini-lectures, assessment, games, group discussion, role plays, skill-building exercises, and simulation/workplace case studies for participants’ to discover their interpersonal relationship gaps and to practice skills in the area of EQ, listening, feedback, questioning, vocal and non-verbal communication that could be used immediately for building consensus, trust, and relationship in a positive manner.
Detail
| Date: |
21 Aug 2012 - 22 Aug 2012 |
| Duration: |
2, day(s) 9:00AM - 5:00PM |
| Fee: | $680.00 |
| Venue: | 51 Anson Road, #03-53 Anson Centre Singapore 079904
|
Fees are subjected to prevailing GST of 7%
For more information, please contact JobsDB Learning at 65788111 or email to learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Outline
Increasing interpersonal success through understanding types and impact of interpersonal relationships
· Types of interpersonal styles and impacts to an organisation
· Self/peer assessment of your interpersonal skills – in the eyes of others
· The characteristic and quality of ideal interpersonal performer
Increasing interpersonal success through self-awareness for positive relationship
· Self/peer assessment of your self awareness and EQ – in the eyes of others
· Broaden your self-awareness though understanding the Emotional Intelligence (E.I.) competencies for
positive relationship
· Learn to avoid emotional triggers and take control in managing intimidating personalities
· Application of EI in your workplace for managing our relationship with colleagues for building trust and
understanding
Managing workforce diversity with effective communication styles
· Understand behaviour types and communication styles
· Self-assessment profile on behaviours and communication styles
· Strategies for interacting with others who are different from you
· Identify gaps of interpersonal habits for personal improvement
· Influencing others when communicating your ideas and gain respect
· Practice assertive communication and eliminate aggressive and passive style
Establishing positive workplace interpersonal communication for rapport building
· Recognise and overcome sender, receiver and environmental barriers of communication
· Speak the language of the audience
· Master questioning and active listening skills to connect with people
· Read body language and nonverbal cues
· Learn the power of praise and staying in touch for producing results
· Deliver positive and constructive feedback
Working through conflict and managing difficult people
· Learn to recognise types of conflicts and its root causes
· Develop strategies to resolve conflict for group collaboration and better relationship
· Deliver and receive criticism effectively
· Handle diverse and difficult people with less stress and more understanding
· Apply negotiation strategies to turn NO into Yes
Facilitators
Cecilia Sim believes strongly that people can develop to their potentials at personal and professional level.
She is highly enthusiastic and motivated in facilitating participants to uncover and develop their personal
and professional potentials. She facilitates and engages participants by using simulated real-life cases and
practical examples to enhance their learning. Cecilia includes gap analysis training methodology and walks
the participants through self-discovery process to review past and existing workplace experiences, highlight
necessary changes and revitalise next action steps for personal development and better results.
She is a bilingual facilitator who conducts courses according to learners and organisational background,
needs and requirements. She has strong people skills and cross-border experiences to work with
participants across different industries and cultures in the region. Her 20 years of extensive industry
experiences came from her previous roles as Trainer/Facilitator, Sales Consultant, Assistant Director, and
General Managers in various industries ranging from information technology, education, membership and
management consulting. Her past corporate sales and marketing experiences include sales support for
information systems, market development for corporate training courses in Singapore and China,
promotion of high profile memberships for MNC, SMEs and startup in many fields. She was responsible for
portfolio repositioning, change management, sales results and performance of her team and organisation
in her previous positions.
Being a practitioner managing her training and consultancy firm, she is well-versed with practical strategies
when facilitating participants and strongly effective in sharing experiences, changing of mindsets and
motivating of personnel in all levels. Her key competencies include corporate training, course development,
and management consultancy services in the areas of sales and marketing, communication, customer
services, supervisory management and mentoring.
Among many others, Cecilia’s corporate clients include Ascendas Services Pte Ltd, Chemipac Marketing
Services, Koda Ltd, ComfortDelGro Rent-A-Car Pte Ltd, Premier Rent a car, Diethelm Singapore Pte Ltd,
Nike, Inc, MTU Asia, Kennametal Pte Ltd, American Express Singapore, Sime Darby Singapore Ltd, Spa
Esprit, Applied Materials, SL Global Pte Ltd, Yung Wah Ind Co (Pte) Ltd, YHI Corp (Singapore) Pte Ltd,
Chubb Singapore Pte Ltd, City Development Limited, Goodwood Park Hotel, York Hotel, PSC Group
Limited, Singapore Food Industries Ltd, People’s Association, WDA, Ministry of Education, Ministry of
Defense, Singapore Police Force, People’s Association, SAFRA. Her participants include organisations
from Indonesia, Malaysia, Thailand, Vietnam, India, Pakistan, Australia, China and Hong Kong.
She has a Bachelor of Business Administration from Northeastern University, Boston, USA. She also holds
an Advanced Certificate in Training and Assessment (ACTA), WSQ.
Who Should Attend
Anyone who wants to excel in interpersonal skills for increasing their relationships with others to get things
done effectively.
Objectives
· Understand the types and impact of interpersonal relationships.
· Develop the qualities of interpersonal skills for personal and team effectiveness.
· Manage emotions of self and others for positive relationship.
· Build positive interpersonal communication skills.
· Improve non-verbal communication to read others easily and accurately.
· Work with people whose personalities and communication styles are different from you.
· Increase your people power to connect and rapport with people effortlessly.
· Deliver criticism and solve conflict in a constructive manner.
· Handle diverse and difficult people with less stress and more understanding.
· Apply negotiating strategies that foster a collaborative negotiating environment.
· Identify and eliminate interpersonal habits in your personal action plan.